Shipping Policy

 

 

Delivery

It’s Free* yes you read it correctly FREE*. FancyThat dispatch all items for free* within the U.K. (* with the exception of remote postcodes and large bulky items). If you live in one of the remote postcodes identified below the appropriate carriage contribution will be added to your order at checkout. The rates chargeable for these remote postcodes are detailed below. If these charges are not acceptable we can cancel your order if you so wish. The same applies with large bulky items over 10kg in weight.

All items are dispatched from our warehouse the same day for orders received up to 12pm (Mon to Fri). Orders received after this will be dispatched the following day (excludes weekends). Items will take on average between 2-7 days for delivery. Delivery may take longer if an item falls into the following categories:

  1. of a customised nature
  2. has to be delivered directly from one of our suppliers due to availability, location or size of item.
  3. Is being delivered abroad or to a remote postcode. The following post codes are classed as remote: AB37-38,  AB54-56,  FK17-21,  HS,  IM,  IV1-63,  KA27-28,  KW1-17,  PA20-49,  PA60-78,  PH19-26, PH30-40,  PH42-44,  PH49-50 & ZE. Please allow 5-10 days for remote location deliveries.

All items are sent via either Royal Mail 2nd Class, MyHermes or an alternative courier service subject to availability and security checks.* and may require a signature upon delivery.

 

U.K Standard Postage Costs: Grams/£

  • Between 0g – 10000g (10kg)                           Free
  • Between 10001g – 15000g (15kg)                   5.99
  • Between 15001g – 200000g (20kg)                 6.99
  • Between 20001g – 25000g (25kg)                   7.99
  • Between 25001g – 30000g (30kg)                   9.99

 

Please note: that our couriers do not deliver on Sundays or Bank Holidays including Good Friday. The delivery will be made the next working day.

 

Out of Stock Products

If a product is out of stock then if not stated on our website or other portals such as Ebay/Amazon we will notify you within 24 hours of placing the order. We may offer you an alternative or an estimated date when the item will be in stock. If this is not acceptable you will be offered a full refund in accordance with our Returns Policy. Should you wish we will email to notify when the item is back in stock.

 

Personalised/Handmade Products

FancyThat continually look to carry a wide and varied range of innovative, unique and premium quality products. A number of these are personalised or handmade. Likewise a number of the products are bespoke and made for the customer on an individual basis. To this end delivery times scales may fluctuate. In all instances however, the estimated dispatch time will be conveyed to the customer for each individual product. FancyThat aim to dispatch these products within the said dispatch times, and in the vast majority of cases, we will actually dispatch earlier than the stipulated time frames.

 

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 14 working days before we re-dispatch the item. We also reserve the right to charge for an additional delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

 

TERMS AND CONDITIONS OF SALE

These terms and conditions regulate the Agreement between “you” the customer and FancyThat Gifts Ltd (hereinafter referred to as “FancyThat”)All goods which appear for sale on the www.fancythatgifts.co.uk web site (“the web site”) or on any other selling portal such as Ebay and Amazon Stores are advertised as invitations to treat, and no offer of sale shall be implied. By placing an order with FancyThat you are offering to purchase the goods detailed within that order, which FancyThat may or may not accept at their sole discretion. If an order is not accepted, FancyThat will send you an e-mail notifying you.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own or that you are authorised to use it if belonging to someone else and that there are sufficient funds to cover the costs of the products you are purchasing. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, FancyThat will have right to cancel the order. Some products represented on fancythatgifts.co.uk or our Ebay & Amazon Stores are made to order. In this instance, full payment for the goods will be taken in advance as the products are bespoke in nature. Please note that made to order and personalised products cannot be returned except in the event of a fault. If there are any changes to the details supplied by you, it is your responsibility to inform FancyThat as soon as possible.

Your statutory rights are not affected by these terms and conditions.

 

Voucher & Discount Codes

  1. Voucher codes cannot be used when purchasing sale items. This applies to both monetary and percentage off vouchers.
  2. Voucher & discount codes can only be used online at www.fancythatgifts.co.uk
  3. Voucher codes have a cash redemption value of 0.001p.
  4. Only one voucher or discount code may be used per order, per person, per household.
  5. Voucher & discount codes cannot be used in conjunction with any other FancyThat promotional voucher or any other gift voucher be it a registration voucher, a monetary voucher or discount voucher.
  6. Voucher & discount codes cannot be used on any other promotions on the website.